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google nest mini 2

Adelaide
Community Member

‎05-16-2024 03:11 PM

Ciao a tutti, vi è capitato che il vostro Nest mini 2 generazione , non risponda più e che tiene 2 pallini accesi (bianchi) senza poter fare il ripristino?

Grazie per il vostro eventuale aiuto

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nerys
Community Specialist
Community Specialist

‎05-20-2024 12:05 PM

Hi Adelaide,

 

Thanks for posting in the community!

 

I am so sorry to hear that the Google Nest Mini (2nd generation) shows 2 LED lights and is unresponsive. If you have tried to perform a factory data reset but the device is still unresponsive, you can give it a try before moving on to the next steps:

 

  • On the side of the device, unplug the power cord and wait 10 seconds. Then plug the power cord back in and wait until the 4 LEDs light up.
  • Repeat the first step 8 more times.
  • On the side of the device, switch the mic off. The LED lights turn orange.
  • Press and hold the top of the device (where the LED lights are).
  • After 5 seconds, the device begins the reset process.
  • Continue to hold the top of the device for 10 seconds more or until the Google assistant confirms that the FDR has started.
  • Wait until the device announces “Welcome to Google Home,"  and then use the Google Home App to set up the device.
  • After the setup is complete, test the device with any voice command.

 

Keep me posted on your progress! Let me know if you have any questions while following these steps.

 

Best regards,

Nery.

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