iPhone not connecting to anything

[Holly0207]

 Connectivity to all my google devices including Nest display and 2 chrome casts have suddenly stopped working. It continues to work for my partners android but not iPhone.

I keep getting the below error for all devices despite being connected to the same wifi and local network access being activated.

I have tried resetting , uninstalling and everything else suggested on trouble shoot pages.

I rang the google helpline and they pretty much said they didn’t understand and gave no further direction. Anyone? It seems to be a iphone issue?

I have already tried the below more times than I remember -

Reboot your router (as well as your modem and other Wifi points if you have them). These devices typically just require that you unplug the power source and then plug it back in to reboot.

Reboot your Nest display and Chromecast devices by removing the power cable, then reconnect it
Reboot your phone or tablet.

Make sure you're using the latest version of the Google Home app, by checking the App Store for any updates.

Turn Wi-Fi off and on again on your phone or tablet.

my partners galaxy is fine and we have followed the same steps after it all stopped working

[Alex_S]

Hi Holly0207,

I know how it feels when something isn’t working the way it should. Do you have VPN on your phone? If yes, disable it and then check the Google Home app again. If the issue persists, let’s try to do these troubleshooting steps:
 

• Toggle Local Network Access for Google Home app off and on.
• Set Location services to always on for the Google Home app.
• Forget and reconnect your phone to the WiFi. 

Let me know how it goes.

Kind regards,
Alex

[Holly0207]

Hi

no VPN and I have tried all of the above and still cannot pick any devices up even when standing next to them. I can no longer even locate the nest hub at all.

no devices are showing on my google home app 

 

[Holly0207]

 

[Alex_S]

Hi there,
 

Are you using a dual-band router? If yes, you may also need to check if your iPhone is connected to the same band as your Google Home devices. If you have another iOS device, kindly check as well if it can access the Google Home devices in the Google Home app. 

Best,
Alex

[Holly0207]

I have tried on my iPad. They are all connected to the same network and will still not work

[Muddi]

Hello Holly0207,

I'm just checking in to see if you still need help with your device. 
 

Cheers,

Muddi

[Holly0207]

I replied to the earlier feed to advise it is still not connecting

[Muddi]

Hey Holly0207,

Thanks for coming back to us. What is the iOS version of your iPhone and iPad?

Cheers,

Muddi

[Holly0207]

It is iOS 16.6

[Muddi]

Hi there,

Thanks for providing the information. Could you check if your router has IPv6 enabled? If yes, please try to disable it first, then check if you still have the same issue. Also, what is the make and model of your router?

Cheers,

Muddi

[Holly0207]

Hi! I am travelling for work this week so I will need to check on my return. If we could please leave this forum open I will check Saturday when I return? Thank you!

[Muddi]

Hey Holly0207,

Sounds like a good plan!

Cheers,

Muddi

[Holly0207]

Hi! it references both IPv6 & IPv4 when I check on my laptop.

I am with TPG!

[Muddi]

Hi there,

Is there a way to disable the IPv6 network on your router first? This will help us further isolate the issue.

Cheers,

Muddi

[Holly0207]

Hi! I’ve actually asked the  provider to send a new modem. They believe there may be a fault with it. I will loop back to you next week once we have it and let you know if the issue consists 

[Alex_S]

Hey there,
 

Thanks for keeping us posted! We’ll look forward to hearing from you soon.

Warmly,
Alex