mini speaker (2nd gen) stopped working

[nextdayb83]

mini Speaker stopped working.

When i have said 'ok google' the speaker responded with 'somthing went wrong, please try again later'

I have reset the spekar to factorry setting and now google home app doesn't see speaker. 

Does anyone knows how to fix this problem? 

[Princesss]

Hi nextdayb83,

Thanks for reaching out. 

Apologies for the late response. I'd like to know more about what's happening by answering these questions:

• Are there any changes made on your router before you experienced this response from your Google Home Mini?
• Are there any other Google Home/Nest speakers connected on the same WiFi network?
• How far is the Google Home Mini from your router?

Let's try again to perform a complete reset on your Google Home Mini, this time, set it up near the router to get a better connection.

Keep us posted.

Best,

Princess

[nextdayb83]

Hello.

I have not made any changes to my router. I have got google hub mini and google hub max which working fine. 

This time I have completed factory reset and placed google speaker  next to the router. The good thing is mobile phone detects speaker, but bad thing is phone cannot comunicate with nest mini

https://photos.app.goo.gl/acFr2HL9RJmVbrbdA

Any advice?

[Jake]

Hey nextdayb83,

I am truly sorry for the trouble and frustration that you are having with the device. I understand that is not the most ideal situation, and I am more than happy to assist. Since you have exhausted all troubleshooting steps, as said above, I would like to escalate this to a higher team.

If you could please fill out this form, our Team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.

Best regards,
Jake

[Jake]

Hey nextdayb83,

I wanted to check in and see if our Team is in contact with you? Please let me know if you have any questions from here, as I would be happy to assist.

Best regards,
Jake

[Jake]

Hey nextdayb83,

Please let me know if you have any trouble getting in contact with our Team, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[nextdayb83]

Hello, I have filled the form out and I still waiting for reply. 

Regards Tomasz

[Jake]

Hey nextdayb83, 

I am sorry to hear you have not heard from our Team. I would be more than happy to review further for you, and ensure they are reaching out. Do you mind me asking if you have obtained a case number I can review? Please let me know, as I would be happy to reach out on your behalf.

Best regards,

Jake

[nextdayb83]

Hello. I haven't received any case number. No-one has contacted me.

[Jake]

Hey nextdayb83, 

I am sorry that you have not heard from our Team yet. I did reach out, and they had informed me they are currently working through backlog. I understand this is not the most ideal response, but I do appreciate your patience. Our Team will be in contact with you soon for further support on the issue. Please let me know if you have any other questions from here as well.

Best regards,

Jake

[Jake]

Hey nextdayb83, 

 I wanted to check in and see if you had any other questions? Please let me know, as I would be happy to assist, and answer any you may have.

Best regards,

Jake

[nextdayb83]

Hi there, What can I do to make this speaker working again?

[Jake]

Hey nextdayb83, 

I wanted to check in and see if you were able to get in contact with our Team? Were you able to get help with your device? Please let me know, as I would be happy to check in with them, and ensure you are getting a reply. 

Best regards,
Jake

[Jake]

Hey nextdayb83, 

I am sorry to hear that you have not heard from our Team yet. I know this is not ideal. I would recommend filling out the form again and once done, please let me know. I would then be able to find your case number, and ensure our Team is contact quickly. 

Best regards,

Jake

[Jake]

Hey nextdayb83, 

Please let me know once the form has been filled out again. I would then be able to review and double-check that our Team is in contact.

Best regards,

Jake

[nextdayb83]

Hello. I have just  filled out a new form. 

[Jake]

Hey nextdayb83, 

Thank you so much for doing that, and letting me know. I am showing our Team has created a case, and I will provide your case number below to ensure you have that. Please be on the lookout for an email from our Team, as they would be able to assist you further with the issue from here. Please let me know if you have any questions from here as well, as I would be happy to answer those for you.

Case ID: 4-0085000032641

Best regards,

Jake

[Jake]

Hey nextdayb83, 

I wanted to check in and ensure you are in touch with our team. Please let me know if you have any questions from here, as I would be happy to answer those for you.

Best regards,

Jake

[nextdayb83]

Hello Jake, nobody has contacted me.

I just want to know what else can I do to get this speaker working.

[Jake]

Hey nextdayb83, 

Sorry again for the delayed reply and to hear about the delay from our Team. They are currently working through a backlog. I wanted to follow up with you, and see if our Team has been in contact, and the issue as been resolved? Please let me know, as I want to ensure you are good to go.

Best regards,

Jake

[nextdayb83]

Hello, unfortunately nobody has contacted me. Speaker still isn't working.

[Jake]

Hey nextdayb83, 

I am sorry to hear you are still not in contact. Do you mind me asking if you are seeing an email with the Case ID: 4-0085000032641 involved? This would be the email that you would want to be on the lookout for. Please let me know if you are not seeing that.

Best regards,
Jake

[nextdayb83]

Hello, I do not have that kind of email. The only e-mail with case ID I have got comes from Google nest community posted by you.

[Jake]

Hey nextdayb83, 

I am sorry for the delayed reply. I wanted to check in with you, and ensure everything is good to go from here. Please let me know if you are still having trouble, as I would be happy to review.

Best regards,

Jake

[nextdayb83]

Hello, yes I have 

[Jake]

Hey nextdayb83, 

Apologies for the confusion here. Have you been in contact with our Team? Were you able to get the issue resolved? Please let me know, as I would be happy to review.

Best regards,

Jake

[Jake]

Hey there,

It looks like we received your filled out form, and we have passed this on to the correct Team where they will be reaching out to you about your issue. I'm going to go ahead and lock the thread at this time.

Best regards,

Jake

[nextdayb83]

Hello, unfortunately nobody has contacted me. Speaker still isn't working.