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my Google Nest Mini (2nd gen) won't hook up to my YouTube Music account.

JoeR7700
Community Member

a month ago

My Google Nest Mini (2nd gen) won't connect to my YouTube Music account. It keeps telling me to try again when ready. It still tells me the time and will play noises like rain sounds, but no music. This is the third Nest Mini I've had to replace, and I wonder why I keep buying them if they only last a year!

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1 REPLY 1

humbertogarcia
Community Specialist
Community Specialist

4 weeks ago - last edited 4 weeks ago

Hi JoeR7700,

 

Thanks for posting in the community! I'll be glad to work together with you about the situation of your Google Nest Mini (2nd gen) not connecting to your YouTube Music account. I hope that the solution can provide continued satisfaction with your product.

The issue seems to be related to connectivity. Are there recent internet issues in your home area?

As with most issues, initially checking the conditions might help. Please, let's check:

  • Do you experience this difficulty with YouTube only, or are there more apps with a similar response?

  • Are you using one YouTube account only?

  • Is the same email address linked to both your Google Home app and your YouTube subscription?

  • Is YouTube the main and only music provider configured in your Google Home app?

  • When did the issue begin? Are there events possibly related?

I look forward to your next post; feel free to provide the steps that you've tried to correct the situation so far.

 

Regards,

Humberto

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