nest mini 2 gen lost connection

[Deneric]

hi

 My Google Nest loses the internet connection every 2 days, I then search for the device via the app and can then
connect again for about 2 days. I have already tried all the suggested things but the problem remains the same.
Is there really no solution? Or is it no longer worth the effort for Google to find a solution for this?

[gmelanymelissa]

Hi @Deneric,

Thanks for posting here in the community. I'm sorry to hear your Nest Mini 2Gen loses the internet connection every 2 days. I'm happy to help!

To better understand the situation, I'd like to ask a few questions:

• Is the Nest Mini powered on?
• How far is the Nest Mini from the Wi-Fi router?
• Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the Nest Mini?
• Are there other devices connected to the same Wi-Fi where the Nest device is connected?
• Do you see an error message?
• What troubleshooting steps have you tried so far?

In the meantime, let's check a few things:

• Restart Router: A simple restart can often resolve connection inconvenience.
• Reboot your Nest Device: For reference, you can check out this article: Reboot Google Nest Mini.

Keep me posted.

Best regards,

Melany

[Deneric]

hello, I have done all the steps, restart the router, restart (Google nest), the nest mini is only 1 meter from the router, all the smart things have been disconnected from the WiFi, usually after 2 days the (google nest) only responds with ping and says that there is no internet connection, the app then says that the nest is offline, then I search for the device and then it is fine again for about 2 days, sometimes the nest cannot even be found and then I have to go to a factory do reset.
I have now seen on several forums that this problem has been occurring for a very long time without a useful solution. I purchased this device because I found it useful, but I am now suspicious of purchasing multiple devices from Google.

Firmware version 429109

[gmelanymelissa]

Hi @Deneric,

Thanks for the follow-up information.

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

To help us assist you better, please include the link to your Community thread and your Community username.

Let me know if you have any other questions.

Best regards,

Melany

[Deneric]

form has been completed

[gmelanymelissa]

Hi there!

We received your form. I appreciate you taking the time to fill it out. Our team will reach out to you via email to further assist you.

Let me know if you have any other questions.

Best regards,

Melany

[Deneric]

Unfortunately they could not solve my small problem and I will be left with a poorly functioning device, so I will not expand the system with Google products because I have no confidence in it.

[gmelanymelissa]

Hi there!

Thanks for the update.

We deeply appreciate you sharing your thoughts and experiences, and we'll take it as feedback. We hope we can change your mind in the future.

Regards,

Melany