"Hey google what's playing?" and nest starts singing a song

[mfortini]

Playing music on nest mini speaker with youtube music, I ask "What's playing". The thing starts singing a silly song instead of answering.

[Alex_S]

Hi mfortini,

Thanks for posting—let's get this sorted out. Was it working fine before? When did you notice this behavior? Try to reboot your Google Nest Mini device by unplugging its power cord for a minute and then plugging it back in.

Regards,
Alex

[mfortini]

Hi, frankly, I can't remember ever hearing the correct answer from any of my two Nest minis

Tried that, I left it unplugged for a couple hours, plugged it back, same behavior.

In the past I even did a hard reset, no change.

For the records, here's the answer to "what's playing" https://drive.google.com/file/d/13I5dGoSUIMHGjpQa2K4gsFmxNrSPiJAk/view?usp=drive_link

[Alex_S]

Hi there,

Strange. Do you have other music providers linked to the Google Home app? Are you getting the same behavior if you ask it about what’s playing? How about when playing radio or a news station?

Best,
Alex

[mfortini]

Hi Alex,

thank you. Same with spotify or tunein.

It happens both with a Nest with voice match disabled and one with voice match enabled.

Best,

Matteo

[Alex_S]

Hello mfortini,

Got it. We'd like to take a deeper look into this for you. Please fill out this form with all the needed information, and then let us know once you're done.

Warmly,
Alex

[mfortini]

Hello Alex,

done thank you.

Update: tried that on a friend's Google Nest, same behavior.

[Alex_S]

Hello again,

We got your form—thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there so the team can further assist you. If you have other questions or concerns aside from this, let me know.

Best regards,
Alex