"I can’t reach the internet right now, check your modem or router connections and try again"

[nathanieldr]

I have a handful of Google Nest speakers, a Google Home, and a Google Home Max. All speakers work fine, except my Google Home Max regularly (multiple times a day) disconnects from the internet and replies with "I can’t reach the internet right now, check your modem or router connections and try again" when I call on it. Unplugging and plugging back in is a temporary fix. I've done two factory resets on the speaker, but the issue always comes back. I've unplugged/plugged back in my router/modem. Nothing fixes it long term. How can I fix this?

[ai]

Hi nathanieldr, 

Thank you for your patience with us! We've created a case for your issue to send to our support team. Be on the lookout for an email from us in your inbox soon. 
Much obliged,
Ai

[GarrettDS]

Hey folks, 

It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread. 

Have a great day. 

Garrett DS