cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Replies are disabled for this topic. Start a new one or visit our Help Center.

"I'm not seeing a number for that contact"Vic

PhylM
Community Member

‎03-16-2025 01:42 PM

  • I just purchased a Nest Audio so that my 89 year old mom could make and receive hands free calls on her Jitterbug Smart 4 phone. I seem to get it all set up then my response from Hey Google is "I'm not seeing a number for that contact". I have turned on Personal Assist and sync'd contacts.  The only contacts on the phone thus far are those that I manually put in the phone, with the exception that somehow came over from Google. I really hope you can help so that my mother can reconnect with her family members.

 

0 Kudos
Reply
1 REPLY 1

sicsacol
Community Specialist
Community Specialist

‎03-19-2025 05:32 PM - edited ‎03-19-2025 05:33 PM

Hi @PhylM,

 

Thanks for posting in the community forum. I'm sorry to hear you're having difficulties making calls using your Nest Audio. I understand that feature is really important, and it can be frustrating when it isn't working as intended. Don't worry, let's work together to resolve this. To help me with that, I have some questions:

  • Is the contact saved to your Google Account or locally on your device?
  • Are you having issues calling all of your contacts or just some?
  • Can you call the number directly, rather than by asking Google Home, “Ok Google, call XXX-XXXX”?
  • Describe what happens after giving the command to dial the number.
  • Is it a domestic or international number?

In the meantime you can check out this helpful articles for further information: Set up calling on your Google Nest speaker or display, Make a call on your Google Nest speaker or display.

 

Best,

Jonathan 

0 Kudos
Reply