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"Something went wrong"

ontik
Community Member

‎06-06-2024 12:39 AM

I have a 1st Gen Home Mini and 1st Gen Google Home that have both, all of a sudden, started to reply with "Something went wrong" to any command. Explicitly, if I say "Play [radio station name]" they will say "Streaming [radio station name] on TuneIn" and then immediately say "Something went wrong.  When you're ready, give it another try."

I can still cast to them via say, Spotify or YouTube, and the Home still displays photos. In the Home app on my phone, both devices appear. I can still change the photo settings for the Home and adjust the volume and audio settings on both the Home and the Mini. When I select either device from the devices list, the device screen opens and the Setting cog icon quickly appears then disappears. If I'm quick enough I can tap it and it then says "Couldn't connect" with an option to retry that never works. The reboot option accessible from this screen does not work either (which makes sense if it can't connect)

I have seen old locked posts that suggest turning off IPv6 in your router has resolved for others, but not in my case.

I've power cycled both devices, my phone and my router, all to no avail.  I've not yet hard reset either device as the fact that they both started behaving this way at the same time makes me think it's something else and I'd rather avoid this if possible as it's painful to establish new devices to the network (and so far impossible to get rid of old ones too).

Does anyone have any ideas before I bin these?

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abuislam
Community Member

‎06-06-2024 01:37 AM

It sounds incredibly frustrating dealing with these issues on your 1st Gen Home Mini and Google Home. Given that both devices started having problems simultaneously, it might be due to a recent software update or network issue. Here are a few suggestions before you consider binning them:

  1. Check for Updates: Ensure your Google Home app is updated to the latest version and check if there's any firmware update for the devices.
  2. Factory Reset: Though inconvenient, performing a factory reset might resolve the issue. Sometimes, it’s the only way to clear persistent bugs.
  3. Router Settings: Double-check other router settings, such as firewall configurations or QoS settings that might interfere with the devices.
  4. Contact Support: Reach out to Google Support for more tailored assistance. They might be aware of current issues affecting multiple devices.

Hopefully, one of these steps will help resolve the issue. Good luck!

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