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"Sorry I don't understand" is getting a little ridiculous

KesslerHQ
Community Member

"Hey Google, what time is the F1 race today?"

Sorry I don't understand

"Hey Google, what will 11 hours from now be?"

Proceeds to give me 11 hours from west cost time zone when we live on the east

In both cases (and many more) Alexa answered immediately without any issue.  How the hell is Google, literally the search engine of the world, not able to tell me what time a race starts?

2 REPLIES 2

SoriaD_
Community Specialist
Community Specialist

Hello @KesslerHQ 

 

Thanks for reaching out to our Nest Community. We apologize for all the inconvenience with your Google Assistance. Don't worry; I'm happy to assist you with this situation.

 

The team would love your help to look into this situation further. In order for the team to explore further, we need to gather additional feedback from affected customers. I would really appreciate it if you could send this feedback using this form. My team will take these comments into consideration.

 

Keep posting, we're happy to help you. 

Kind regards,

 

Douglas.

KesslerHQ
Community Member

What more is there to explore.  Your entire company is based on a search engine. Your home devices are connected to said search engine but don't seem to know how to perform a basic search