Chromecast 3rd gen keeps crashing and restarting while streaming.

[Marsu11]

Hi,

I own a chromecast 3rd gen.

With youtube (videos or streaming): no issue at all, ever.

With another streaming app: if I haven't been using the chromecast for a few hours, it will crash every 5-10 mins and automatically restart, however it will stay in ambient mode so I have to keep manually recasting. A real pain!

I have found a solution that is not sufficient: if I unplug the chromecast from mains and plug it in again (=reboot), the crashes don't occur anymore. If I come back hours later, if it starts crashing, only way to fix it is reboot the chromecast.

What is the reason for these crashes? What solution could you advise that wouldn't make me have to unplug the chromecast?

Please note:

- there is no issue with the electricity source, it is new and works perfectly.

- the chromecast is being used with the charger and network cables provided initially and all components are brand new.

- we have no issue with wifi.

- the issue only happens with other apps than youtube, but the reason for the crashes seems to be related to the chromecast as rebooting it solves the problem.

Thanks for your help!

[Jeran]

Hey there Marsu11,

This is a pretty strange issue, so I'd be happy to help you look into it. First, does this issue start occurring when casting from any other device aside from the one you usually use, such as a computer or tablet? For now, I would make sure your Google Home app is up-to-date, as well as clear out the cached data on the Google Home app.

I look forward to your response, and if you have any other questions or concerns for me, please let me know.

Best regards,
Jeran

[Jeran]

Hey there Marsu11,

Do you have any more questions that I can address? 

Thank you,
Jeran

[Jeran]

Hey Marsu11,

Do you have any more questions? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran