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Chromecast no hdmi signal on tv

bumrah
Community Member

Attempting to setup my Chromecast with my TV for the first time but can’t get it to work. 
I’ve got the Chromecast plugged in via HDMI but it says no signal with a black screen. I’ve tried the troubleshooting with turning off the power for the tv and the Chromecast as well as switching HDMI ports to no avail.

I don’t have another TV to set it up on to test it.
The Chromecast displays a blinking white light.

I believe there’s some sort of issue with recognising the chromecast. Whenever I cycle the power of the Chromecast with the TV on, l will get the google logo for ~10 seconds before it goes back to no signal. I’ve tried all the buttons on the google remote and whilst it does show the white light to indicate the remotes working, it doesn’t resolve the black screen.

Does anyone have any ideas or has had a similar issue?

4 REPLIES 4

Byteguy
Gold Product Expert
Gold Product Expert

It sounds like you've done everything that you should do.

The blinking white light means that the Chromecast is powered up and waiting to be setup  (Solid white means it's setup and red means there is a problem).

Make sure you're using the included power cable and adapter and not plugging the USB cord into your TV's USB port.

Otherwise, ask a friend or neighbor if you can plug your Chromecast in for a minute to their TV (or, if you have a computer monitor with an HDMI port, try that).  You don't have to do the setup.  You just want to see if you see ANYTHING.

If none of that works and If this is a new Chromecast that you've never used before there is a chance that it is defective.  Return it and get a replacement.    But, I would definitely find a way to try another TV/Monitor before you do that.

JenniferV
Community Specialist
Community Specialist

Hi there,

 

I appreciate your help, Byteguy.

 

bumrah, we hope that helps. Feel free to let us know if you still have questions and concerns — we're here to help!

 

Regards,
Jennifer

Jeran
Community Specialist
Community Specialist

Thank you for helping out on this thread, Byteguy and Jennifer!

Hey there bumrah,

I'm just checking up on this thread, do you have any more questions or need any additional help? 

Best regards,
Jeran

JenniferV
Community Specialist
Community Specialist

Hello bumrah,

 

We haven't heard from you in a while so we’ll be locking this thread after 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.


Thanks for lending a hand here, Jeran.

 

Best,

Jennifer