Recognize 2nd device from another home

[hwongs]

Can’t recognize 2nd device from another home

[MplsCustomer]

@hwongs 

Do you mean that you have two Google Nest devices from another home that you are trying to install in a different home on a different Wi-Fi, and one of them won't install? What device is it? What message(s) are you getting?

[JenniferV]

Hi there,

I appreciate your help, MplsCustomer.

hwongs, how's it going? Do you still need help? If so, please provide as many details as you can so we can further assist you.

Thanks,

Jennifer

[JenniferV]

Hello hwongs,

It's us again. We want to check if you still have questions and concerns. Feel free to let us know if you do.

Best,

Jennifer

[JenniferV]

Hey hwongs,

I haven't heard from you in a while so I’ll be locking this thread after 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer