Remote not working white light stays on

[Rprieto]

 My chromecast remote not working. Changed batteries tried to reset. To be honest it's a really flimsy remote. I had this unit about 2 months. Really disappointed maybe I should have bought a different device such as firestick or roku.

[Jeran]

Hey there Rprieto,

That's no good to hear that your Chromecast Voice Remote is not working properly. When the white LED light is on, that usually means the remote is using the Google Assistant and trying to listen to a command. I'd check to see if there's any dust or debris in the remote's buttons. Also, if you haven't already, try factory resetting the Voice Remote.

I look forward to your response, and if you have any other questions or concerns for me, please let me know.

Best regards,
Jeran

[JenniferV]

Hello there,

Thanks for the help here, Jeran!

Rprieto, it's us again. We want to make sure you're all good — how did the steps go? 

Regards,

Jennifer

[JenniferV]

Hi Rprieto,

Just checking in to make sure that you've seen our response. Please let us know if you still need help or if you have other questions or concerns as we will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer