Replace Chromecast India

[saha2subharaj]

Hi All,

I purchased a Chromecast from an authorized retailer in India called Flipkart last July. It is still within the 1-year warranty. Now it has developed problems where the remote isn't working and also the screen is color washed out. There is absolutely no way to reach out to the Chromecast team from the help center. I am at a loss as to what to do next. Please advise!

[JenniferV]

Hi saha2subharaj,

Thanks for reaching out and I'm sorry to hear about that. Could you tell us more about what's going on with your device? What specific function isn't working with the Voice Remote? What troubleshooting steps have you done so far?

Regards,

Jennifer

[saha2subharaj]

Hi Jennifer,

Thanks for replying back. So I have 2 problems:

1) The screen color is completely washed out.

2) The remote stopped working all of a sudden. Even replacing batteries is not helping. Its dead.

Would you know how we can reach a support center in India? The HC doesnt have any option 😞

[JenniferV]

Hello there,

I'm sorry for the late response. You can try to reboot your Chromecast and plug it in on a different HDMI port on your TV. Plugging it on a different TV screen to isolate the issue might also help.

If the issue persists, please perform a factory reset. Here's how. 

Also, please be advised that Chromecast with Google TV isn't officially supported in India so a replacement isn't possible. You can reach out to Flipkart and check other options from them.

Thanks,

Jennifer

[Muddi]

Hi saha2subharaj,

How was your device? If you have additional questions or concerns about your device, please do not hesitate to update the thread, and we're glad to help.

Cheers,

Muddi
 

[Muddi]

Hey saha2subharaj,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Cheers,

Muddi