Unable to connect

[Sheik]

• 

   To whom it may concern.

• This has been an ongoing issue I’m unable to connect my Tv with chrome cast. Was working perfectly with my old tv but it has seem to stop. 
  
  this tv is not a smart tv but still compatible to other things.
• is there any possibilities that I could resolved this issue ?

[JenniferV]

Hello Sheik,

Thanks for reaching out and I'm sorry to hear that you're having an issue connecting your Chromecast to your network. Let's check this further.

A few questions: what type of Chromecast device do you have? How far is the Chromecast from the Wi-Fi router? What device is used to complete the setup and what's the OS version (iOS or Android)?

1. Check if the Chromecast device is within 15 to 20 feet of the setup device and the Wi-Fi router.
2. Toggle Wi-Fi off and on from the setup device.
3. Forget the network on your mobile then reconnect. 
4. Restart the router.
5. Restart the Chromecast device.
6. Restart your mobile phone.
7. Close and then reopen the Google Home app.
8. Reinstall the Google Home app.
9. If you're using an iOS device during setup, please turn on Local Network Access.
10. Set up the Chromecast on a different mobile device.
11. Manually connect to the Chromecast SSID. Here's how: go to the phone settings > Open Wi-Fi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set it up again.
12. Factory reset your Chromecast. Here's a guide: How to factory reset your Chromecast.

Let me know how it goes.

Best,

Jennifer

[JenniferV]

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

[JenniferV]

Hi Sheik,

I haven't heard from you in a while so I’ll be locking this thread after 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer