cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

iPhone and Macbook won't recognize or cast with Chromecast

JimK5049
Community Member

My Apple iPhone and Macbook won't stay connected to Chromecast and won't cast to my tv. All devices are on the same wifi signal and up to date. I started having the issue with my 2nd gen Chromecast and assumed it stopped working due to age and use after doing multiple factory resets and wifi restarts. Bought a new Chromecast and am having the same issue. I restart my router and my iPhone and  Macbook will recognize the Chromecast to the point where I can cast it to the tv with no issue for hours on end but once I stop casting it disconnects and will not recognize Chromecast or be able to cast until I restart my wifi router again. Same goes for the Google Home app. The Chromecast will not connect and it directs me to the wifi despite the Chromecast working and being ready to cast. I'm confused as to what the issue is. I'm assuming its on the Apple/iOS end because I have no issues with either of my Apple products or my Chromecast recognizing or working with wifi. The issue seems to be that Apple isn't communicating with Chromecast despite the wifi. 

3 REPLIES 3

JenniferV
Community Specialist
Community Specialist

Hello JimK5049,

 

Thanks for reaching out and for being a step ahead of us. To cover all the bases, please try the additional steps below:

 

  1. Make sure you're using a Chrome browser and it's updated.
  2. For your iPhone, please make sure the local Network access is turned on. Here's how: Phone settings > Tap Privacy > Local Network. You'll find a list of apps > Turn off Local Network Access for the app(s) they previously allowed to cast from.
  3. Reboot your Chromecast and plug it in on a diffferent HDMI port on your TV.
  4. Plug it in on a different TV screen if one is available.
  5. Try to use a different device. If you have a non-iOS device, please use that.
  6. Factory reset your Chromecast. Here's a guide: How to factory reset your Chromecast.

 

Regards,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi there,

 

It's me again. I want to make sure you're all good — how did the steps go?

 

Best,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey JimK5049,

 

I haven't heard from you in a while so I’ll be locking this thread after 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer