Google Nest Community

stinglee · 05-26-2022

My nest learning thermostat reports "w5 error" and cannot connect to WiFi. It does not detect the WiFi, but all my other devices are connecting to WiFi well.Have tried all suggestions to restart and reset ( including reset network only or reset all s...

stinglee · 06-09-2022

Thanks Melba, I got the email and talked to the customer service.

stinglee · 06-07-2022

Hi Melba,I did not get any update from google higher level yet.Can you please help to follow it up?Thanks,Stinglee

stinglee · 05-27-2022

Hi Melba,I have sent the form.Thanks,Sting

stinglee · 05-27-2022

Hi Melba, I couldn’t find the exactly dates that I purchased, but it might be around 2020 from Costco, and I am living in California USA.Here is the picture form the thermalstate screen.

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Nest learning Thermostat W5 error. Tried all the suggested troubleshootings

Re: Nest learning Thermostat W5 error. Tried all the suggested troubleshootings

Re: Nest learning Thermostat W5 error. Tried all the suggested troubleshootings

Re: Nest learning Thermostat W5 error. Tried all the suggested troubleshootings

Re: Nest learning Thermostat W5 error. Tried all the suggested troubleshootings