The Nest Community is now Google Home & Nest!
We have moved to a new home. Please visit the Google Home & Nest Community to connect with other users, ask questions, and explore the new space.
I received my new Google Nest Home Generation 2 unit yesterday. I agree
that there is no way to fix the problem. You have to get it replaced.
and to do that you need to start here - Contact Us - Google Nest Help