I had a similar problem and engaged Customer Support at Google. They
were very quick to help me in determining my unit was defective. Since
mine was in warranty, they immediately forwarded a link to order the
replacement. I wanted the shipping upgrad...
I have two Learning Nest units and one upstairs lost WiFi 8 days ago.
The past few days unit ALSO was blank. Finally go the unit to light up
and I restarted it. Will NOT connect to Wi-Fi. One downstairs still
works fine! How do I get this defective u...