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A red exclamation mark appears to the left of my “Home” in the Google Home app

OecherJong
Community Member

Hello everyone.

I hope you can help me. A red exclamation mark appears to the left of my “Home” in the Google Home app and I can't fix it. All devices work without any problems. When I press it, the message “Connection not possible. Wait a moment and then try again.”. Of course, I've done this many times and just can't get any further. Due to this error, it seems that I cannot add the “Waipu.TV” service.

Many thanks in advance.

Best regards

1 Recommended Answer

Mrroach
Community Member

Ah I just solved it

Go to settings then presence sensing. Turn that on, or allow your phone to tell home where you are and it cured the red exclamation mark

View Recommended Answer in original post

8 REPLIES 8

daveysmack
Community Member

Same problem. Bump...

maedacortez
Community Specialist
Community Specialist

Hi OecherJong,

 

Thanks for reaching out. I understand that you can see a red exclamation mark on the Google Home app, and I'm happy to assist you with this!

  • Could you please send me a screenshot showing the red exclamation mark?
  • Have you tried any troubleshooting steps before contacting us?

I'm awaiting your response.

 

Regards,

Manuel

Thanks for your help. I don't see an option to attach anything here.

1000030450.png

1000030486.png

 No troubleshooting possible 

Mrroach
Community Member

Same issue

 

Mrroach
Community Member

Ah I just solved it

Go to settings then presence sensing. Turn that on, or allow your phone to tell home where you are and it cured the red exclamation mark

Thank you! You are the best! 👍