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Adt control app

Community Member

Everything was fine with the ADT control app until one day I accidentally deleted the app. When I reinstalled it and tried to put in my user name and password it wouldn't let me get in. 

So I tried to reset my password by clicking on "forgot password ", and it said go to your email for the link. I did but the link never comes to my email. 

What could be the problem?


Community Specialist
Community Specialist

Hello Vsjacobs, 

Thanks for visiting the Community. 

We would like to help you out with this, but this is already beyond our scope of support. But we can guide you to our friends at who would be glad to address the concern that you're having. Let us know if you have additional questions or concerns; otherwise, I'll close the thread after 24 hours.

Best regards,