01-31-2023 04:46 PM
Like others have described, all of my routines are gone from the Google Home app. I can’t see or edit any of the dozen+ I have created over the years, and my sunset-based ones have stopped working entirely.
Just about ready to become an Al exa household.
To head off the obvious, I’ve already:
- uninstalled/reinstalled the app
- deleted the home entirely to start over
- reset every device individually
02-02-2023 11:10 AM
They are now Automations.
For me at least, everything is still there under the Automations tab in the center of the bottom of the screen.
02-03-2023 06:14 AM
Sounds like we have different versions of the app. No automations tab for me (yet, at least).
02-07-2023 02:22 PM
routinesHey folks,
hirsch22, thanks for the help.
abbajabanana, were there any recent changes or updates before your routines disappears? Do you have the public preview version of the Google Home app? Also, is it a custom routines or the build-in ones?
Keep us posted.
Best,
Alex
02-10-2023 03:16 PM
Hi folks,
We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
Best,
Princess
02-10-2023 03:22 PM
Hey all thanks for the replies. So my visible "Personal Routines" are all the pre-defined by Google ones (e.g. Bedtime).
All the ones I built, before the division into Personal and Household, are gone. And I cannot create any new ones at all.
If I try to create a Personal routine, it does not appear in the app and does not work; if I create a Household routine, it does appear in the app but still doesn't work (Google Assistant responds "Sorry I didn't understand")
02-13-2023 05:45 PM
Hi abbajabanana,
We appreciate your effort. Could you please send us a photo/screenshot of what you're getting every time you access routines on the Home app? Also, have you tried using a different phone to see if you will get the same options?
Best,
Princess
02-15-2023 02:43 PM
https://photos.app.goo.gl/ocgabzYNhJq7S5fz8
https://photos.app.goo.gl/Uzn3fUWRfBUe7WMY8
In the screenshots, you can see the test routine that alas doesn't function. I'll try to convince someone to let me use their phone.
02-15-2023 10:12 PM
Hi abbajabanana,
Thanks for the photos you sent. I'll keep this thread open for few more days and wait for your update.
Best,
Princess
02-21-2023 11:59 AM
Hello there,
We don't want to be a nudge but we're checking back in if you had the chance to create a Personal Routines using a different phone. Also, what country are you located in and what language is set on your Google Home?
Thanks,
Alex
02-21-2023 08:05 PM
I’ve since been updated to the new UI, but still can’t see any personal routines except the pre-defined ones. I was able to create a new personal routine that responds to the start command, but like the others it is still not visible anywhere in the app, alas.
I’m in the US with an English setup.
02-27-2023 10:45 AM
Hey abbajabanana,
Thanks for letting us know. We'd like to dig deeper on what's happening with your routines, could you provide us the cast firmware version of your devices? What's the make and model of your phone and it's OS version? Also, what's the version of your Google Home app?
Regards,
Alex
03-01-2023 08:49 AM
Can do!
03-01-2023 12:27 PM
Hello there,
Thanks for the additional information. We'd be happy to take a look into this for you. Please fill out this form and let me know once you’re done.
Best,
Alex
03-04-2023 09:01 AM
Done. Thanks for the assistance so far!
03-05-2023 01:47 PM
Hi abbajabanana,
We received your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.
Cheers,
Alex