Hi Moonwoof,
Thanks for reaching out here in the community! I’m sorry to hear that the Nest app isn’t sending the email to reset your password. I’m happy to assist you!
I appreciate you have checked in the folder and made sure that your email account isn’t blocking the emails. To better assist you, I’d like to ask the following:
- Is your Nest account already migrated to Google?
- When was the last time you got access to the Nest account?
In the meantime, I'd suggest checking the following steps:
- Check if adding the “account@nest.com” to your allowlist helps to receive the reset email. Sometimes email domains may have an anti-spam feature that could block legitimate emails from Nest inadvertently.
- Try logging into your Nest account on a web browser. This might provide a different method for receiving the verification code.
For reference, you can check out this article: Change or reset your Nest account password.
Please keep me posted.
Best regards,
Jenniffer
