App needs update... Fully up to date

[Birchpig]

I saw a previous thread where somome with a Samsung s21 ultra had issues using a chrome cast because the app said it needed an update but the play store said it was on the latest version. They gave up and threw the chrome cast away. 

I have the same issue but I can't throw my device away. It's a 70 inch visio. It's older but works well. My phone is fully up to date and only a few years old. Samsung note 20. The app is on version 2.53.1.5, the phone is fully supported and fully up to date. The visio is also fully up to date. 

[JenniferV]

Hi Birchpig,

Thanks for reaching out. To confirm, are you getting that message when casting a video from your phone to the TV? Have you tried to use a different mobile phone and check if the same issue persists? Please reboot your mobile phone and check if it has a pending OS update.

Thanks,

Jennifer

[JenniferV]

Hey there,

How's it going? Do you still need help?

Thanks,

Jennifer

[JenniferV]

Hi Lengsfelds22,

Are you also experiencing the same issue with the Google Home app? If yes, please try the suggested steps above and let me know how it goes.

Thanks,

Jennifer

[JenniferV]

Hi folks,

It's me again. I wanted to check if you still need help. Feel free to let me know if you do.

Thanks,

Jennifer

[JenniferV]

Hey there,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,

Jennifer