App won't install android A54

[Albroswift]

Hello, All

Trying to install app on Galaxy A54. Previously working with different phone. G2 Hub. Element Classic E11-G13 bulbs

Get "This operation failed. Please try again"

What I have tried so far:

Requesting new password

Setting up new account with different email

setting up account with new email

Clearing cache, clearing data, uninstalling app, restarting phone, installing app. 

Same results for all attempts listed above, get to "Next" screen after entering information and get error "This operation failed. Please try again"

Thanks

[Rusell]

Hi Albroswift,

Thanks for reaching out to the community. I understand you're encountering a persistent "This operation failed. Please try again" error when trying to install and set up the app on your Galaxy A54 for your G2 Hub and Element Classic E11-G13 bulbs. I appreciate the troubleshooting you've already performed. I'm happy to help you! 

To get to the bottom of this, I have a few questions for you: 

• Could you please share a screenshot of the error message?
• May I know the make and model of the devices mentioned? If you're not sure which one you have, please attach a picture of it.

Keep me posted.

Best regards,

Rusell

[Albroswift]

Hello, Russell

Thanks for getting back to me. 

Had the same problem with wife's phone. She has an S21, I have an A54. Several blogs say it is due to Sengled servers being down. Everything worked for several years. Worked until it didn't. Servers being down may cause downloading apps and not recovering passwords, but can't see why a hub based system would quit working when servers down. Anyway, decided not to wait for solution and replaced the Sengled bulbs with bulbs of another brand that do not require hub or Sengled servers/ app.

Just for record, anyone following, no error messages this morning, I can activate a new account and request password reset now so maybe it was a server related issue. Tried to respond yesterday with your email link but it was bounced back so emails still may need attention. 

[luciaaa]

Hi @Albroswift!

Thanks for the follow-up. I understand you've been having issues with your Sengled smart bulbs stopping working on both your Samsung S21 and A54 phones. It sounds like after some troubleshooting, you've decided to replace them with a different brand. I’m here to help.

While we're happy to help with any questions about your Google Nest smart devices (like your Nest Hub, thermostat, or cameras) here in the Google Nest community, our expertise is primarily focused on those products. If, in the future, you encounter similar issues with your Samsung phones or applications, the best place to get assistance is directly from Samsung's customer support. They have the specialized knowledge and tools to help you troubleshoot their devices effectively.

Don't hesitate to reply if you have any questions.

Best regards,

Ana