Battery Nest Camera

[CherokeeGem]

My Google Cam with battery  wont  connect to Google Home. I set it to factory settings and used the code that is on the camera because I no longer have the QR code. I have had it for over a year but I've never been able to eat it to connect to Google home or assistant. I have followed all the steps. They're both connected to the same Wi-Fi as well. 

[sicsacol]

HI @CherokeeGem,

Thanks for reaching out to the community. I understand you're having difficulties connecting your Nest Cam (Battery) to the Google Home or the Google Assistant, even though both are on the same network. I know this must be concerning, having had this issue for over a year despite the steps you tried. I appreciate the detailed information you shared and the time you took trying to connect them. No worries, I'd be more than glad to assist you. To help with that, I have a few questions:

• Are you trying to connect your Nest Cam to the Google Home app, or to a specific Google Home device? If it's a device, what type do you have?
• When you try to connect your Nest Cam to Google Home, are you getting a specific error message or code?
• Can you confirm that the Google Home app is fully updated on your phone?

Any additional details you can provide will be helpful.

Regards,
Jonathan