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Can't click get started Gemini

schenckmatthew
Community Member

‎11-23-2025 02:52 PM

I keep getting notifications I can upgrade my Google Home setup to Gemini but it doesn't work.

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schenckmatthew
Community Member

‎11-23-2025 02:54 PM

I joined early access and keep getting prompts to setup but when I click it it spins and doesn't work.

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sicsacol
Community Specialist
Community Specialist

‎11-26-2025 10:16 AM

Hi @schenckmatthew,

 

Thanks for reaching out to the community. I understand that you received an email inviting you to upgrade your Google Home setup to Gemini, but you are experiencing an issue where the "Get Started" option spins and doesn't load when you click it. I apologize for the inconvenience this is causing. No worries, let's work together to figure out why this is happening. To help with that, I have some questions for you:

  • What happens exactly when you try to click the "Get Started" button? Does the page simply freeze, or do you receive an error message?
  • Are you currently enrolled in Google Home Premium? If so, is your membership level Standard or Advanced?
  • Are you attempting this on a mobile device or a computer?

Any additional details you can provide will be helpful.

 

Regards,
Jonathan

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