08-14-2023 06:23 AM
I have problems setting up. I get to: Choose the last 4 digits of your camera's serial number but no further.
08-14-2023 07:34 AM
This can happen if you are using the wrong app to install your camera. Which exact camera do you have, and are you using the Google Nest app or the Google Home app to install it? The newer cameras and doorbells released starting in Sept. 2021 can only be installed in the Google Home app.
08-17-2023 02:38 PM
Hello Noel4,
I'd like to jump in here and check if you've seen MplsCustomer's response. Let us know if you need more help by replying to this thread.
I appreciate the help, @MplsCustomer.
Regards,
Edmond
08-30-2023 05:52 PM
Hello I am having the same problem. I have the outdoor camera and I have tried to install it in the Nest app AND in Google Home. Google Home refers me to the Nest App and the Nest App gets stuck at "enter the last 4 of the serial" and doesn't show any options. Any help? Thanks
08-30-2023 06:01 PM
Which specific camera do you have? The Google Nest Outdoor Camera, which gets installed in the Google Nest app, hasn't been sold by Google Nest since Sept. 2021. The Google Nest Battery Camera (which we bought in Sept. 2021) gets installed in the Google Home app.
Do you have the latest version of each app? Do you by any chance have a camera that's been in its box uninstalled for several years? (Some customers have reported being unable to install old, never installed cameras, apparently because their firmware is out of sync with the current versions of the apps.)
09-06-2023 03:35 PM
Hi everyone,
Thanks for reaching out. How's it going? To know more about this issue, please share the screenshot of the page where you're having an issue, so that we can check our options here.
I appreciate the help, MplsCustomer.
Regards,
Emerson
10-06-2023 09:32 AM
10-09-2023 02:10 PM
Hello GTRPLYER,
I’m sorry to hear you’re having trouble with this. No worries; we'll check this out. Just to check: what type of Nest camera are you using? Which app did you use to set up your camera? Could you please send us a screenshot of the step at which you are stuck on the set-up process in the app?
I look forward to your response.
Best,
Edmond