Can't hear callers, but they can hear me

[hs82397]

Hi,

I am unable to hear callers. When I try to call, the person I want to speak to can't be heard. Phone is an Android. I can see the Internet, but still receive no audio

[ByronP]

Hi hs82397,

Thank you for reaching out to the community. I'm sorry that you're experiencing trouble hearing the callers. I understand how frustrating this can be. I'm here to help.

For further assistance. I need to ask a few questions:

• What type of Android phone do you have (make and model)?
• What troubleshooting steps have you done so far?

Keep me posted. I'll look for your response.

Regards,

Byron