Can’t login to google home app with migrated nest account

[31trainman]

Has anyone found a fix for this problem yet?

[MplsCustomer]

@31trainman 

So you apparently migrated your Nest Account to a Google Account as described here: https://support.google.com/googlenest/answer/9297676?hl=en

Are you able to sign into the Google Nest app using the "Sign in with Google" button, using the Google (gmail) account and password you migrated to?

What happens when you try to sign into the Google Home app using the Google (gmail) account and password you migrated to?

[RonnyR]

Seems like he has the same issue I have. The nest app on my sony google smart tv does not give u the option to sign in via Google. It only shows the sign in via the nest account. Error message displayed is when u try to sign in with your Google credentials. It says username or password incorrect. The nest app for the Google tv does not have a Google migration button or a sign in via google button. How can somebody sign in then?

[MplsCustomer]

@RonnyR 

I'm just another Google Nest customer, sharing the following, which doesn't seem to make sense, since Google Nest seems to want everyone to migrate to Google:

This Google Nest Help page says that for an Android TV, you need "A Nest Account that hasn’t been migrated to a Google Account."

https://support.google.com/googlenest/answer/7035987?hl=en&co=GENIE.Platform%3DAndroid

This Google Nest Help page says "Once you migrate your account, you’ll no longer be able to use the Nest app on Apple TV or on Android TV.":

https://support.google.com/googlenest/answer/9297676#zippy=%2Candroid-tv-and-apple-tv

[RonnyR]

Thanks for the reply. I pretty much thought something like that is probably the issue. That makes no sense. Why don't the have the migration on the app for android based tvs? 

[Steveyryu]

I can't sign in to with my email pw to migrate

[MplsCustomer]

@Steveyryu 

This Google Nest Help topic includes instructions for resetting your Nest Account password:

https://support.google.com/googlenest/answer/10371718

[EdmondB]

Hi there,

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

Regards,
Edmond

[Alex_S]

Hey there,
 

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Thanks,
Alex

[EdmondB]

Hey everyone,

@Steveyryu, checking in — did you get a chance to try the steps shared by MplsCustomer? If so, how did it go? Let me know if you need more help.

I appreciate the help, @MplsCustomer.

Best,
Edmond