Google Nest Community

MarioPantza · ‎08-11-2023

I had ConnectLife linked service connected on Google home but had to uninstall it.

I try to reinstall it but after the login page where I enter correctly my credentials it says cannot reach ConnectLife try again later. I tried several times but always the same message.

Thus I cannot add a air condition device to Google home

Any solutions ???

MarioPantza · ‎08-18-2023

As the problem is resolved, I'm posting an respond from ConnectLife support that arrived today:

"Thank you for reaching out to ConnectLife! We apologize for the inconvenience this causes you and are happy to help you.

In the recent week, a brief lapse in the functionality of voice skills within the ConnectLife application occurred. We regret any inconvenience or difficulties this situation may have caused you. Our dedicated team promptly identified and successfully resolved the issue at the earliest opportunity.

You might need to re-link the voice assistant with the ConnectLife app, but we are confident you should no longer encounter any further disruptions. We kindly ask for your confirmation regarding the resolution of the problem.

Thank you for your understanding and patience.

Best regards"

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GiannisT · ‎08-12-2023

Same to me ... I just install Connectlife but I can't connect it to google home

"cannot reach ConnectLife try again later"

Deggi_83 · ‎08-12-2023

I have the same problem. Any solutions?

mpramoj · ‎08-12-2023

Is ConnectLife down? I am having the same issue

MarioPantza · ‎08-12-2023

The standalone app ConnectLife works just fine. I can control my device from the app.
Only with Google home the service sees to have a problem......

mpramoj · ‎08-12-2023

Yes, same for me.

ambarcapoor · ‎08-12-2023

Same here. The stand alone app works, but Google Home no longer can connect to the AC or the app. Very frustrating. I tried to unlink and now cannot relink. It fails after the login page with the cannot connect error.

TacoAssassin · ‎08-12-2023

Same issue here. I just bought the unit a week ago and it worked just fine until August 10th. Then it showed as offline. I tried to reconnect with the same error as above and then I removed it to try to start from scratch and now it won't connect at all. The ConnectLife app works great but Google Home won't connect now.

Fightersoldier · ‎08-13-2023

Same here, any news ?

Hwegner · ‎08-13-2023

Also experiencing this, uninstall and reinstall of the app didn't help.

nomdeploom · ‎08-13-2023

Im just trying to get on the thread if there are any updates.

Leedst · ‎08-13-2023

Same here. Been trying since Friday.

MarioPantza · ‎08-13-2023

Sent a message to their support on Saturday. Waiting for an answer

https://en.connectlife.io/help-support/contact-us

Maybe if they receive multiple questions they will look into this

TacoAssassin · ‎08-13-2023

I literally just submitted a support request also. Uploaded a screenshot of the error message from Google Home, too. Hopefully, they'll have an answer soon.

Lee45249 · ‎08-13-2023

Same here just looking for any updates

JMC75 · ‎08-14-2023

Yes same … was working then stopped. Unlinked and tried to re-link but no luck. Has something went wrong error after it says it’s linked. Strange as the unit is only a few months old and worked fine up to just the past week or so

DeeLL · ‎08-14-2023

Same! Thought it was just me.

Hoping someone has had some luck with connecting it 🙂

Justme5 · ‎08-14-2023

Same to me. It doesn't work on Google home. Any news?

ceceet · ‎08-14-2023

Exact same situation for me, which makes me assume that the problem is ConnectLife.

jeremyvaught · ‎08-14-2023

Same. Disconnected a few days ago, can't reconnect.

Roee · ‎08-14-2023

Same here, standalone app works

cmedinag · ‎08-14-2023

Same issue here. When going to the credentials page to login, it says connect life is unreachable. The connect life app works well, though, as well as the alexa integration.

MarioPantza · ‎08-15-2023

Installed google home on my tablet. Try to connect ConnectLife service in it and it was accepted.

Now it appears on my home in my phone too and works

Weird

Deggi_83 · ‎08-15-2023

I tried again and now it works; thank you guys to let me know the problem was solved.

Juni · ‎08-15-2023

Hi folks,

Thanks for reaching out and I’m glad it’s resolved now. If you need further help, let me know.

Regards,

Juni

JMC75 · ‎08-15-2023

Update! Tried again tonight 15/8/23 and finally success. Went through same process as dozen times before. Linking through works with google .. entering email and password on the ConnectLife site when prompted then linked and all good for now!

MarioPantza · ‎08-18-2023

As the problem is resolved, I'm posting an respond from ConnectLife support that arrived today:

"Thank you for reaching out to ConnectLife! We apologize for the inconvenience this causes you and are happy to help you.

In the recent week, a brief lapse in the functionality of voice skills within the ConnectLife application occurred. We regret any inconvenience or difficulties this situation may have caused you. Our dedicated team promptly identified and successfully resolved the issue at the earliest opportunity.

You might need to re-link the voice assistant with the ConnectLife app, but we are confident you should no longer encounter any further disruptions. We kindly ask for your confirmation regarding the resolution of the problem.

Thank you for your understanding and patience.

Best regards"

Alex_S · ‎08-18-2023

Hi MarioPantza,

We appreciate you sharing this information here in the Community, and we’re glad to hear that everything’s sorted out. As we’ve got our resolution here, I’m going to mark this thread as resolved. Should you have any other questions or concerns, you know where to find us. We’ll be more than happy to assist you.

Cheers,
Alex

Google Nest Community

Can't reach ConnectLife