Cannot add member to Google Home

[GnBObelix]

Hello and good afternoon,

I have a problem that I can't add a family member to my Google Home.
I can accept the invitation, but it then the loading circle runs for hours with no result. I noticed that the person could not see various activities and devices in my Google Home. As a first aid measure, I removed them, and now I can't add them again. It worked in the family group, i was able to detached and invite the person. I tried it on different devices, but without success. I also tried the invitation via another member of the group. With the same success. Also, the invitation is not displayed in the inbox, but only when I go to Create home, and then I see the invitation. I saw the other posts, but i think my issue is a bit different. 

Greetings Oliver

P.S. Maybe some description of the menus are different in my post because I'm German and i also use the app in German  

P. P. S. anticipatory about prevent misunderstanding. I can't take a user to my Google home Group not a special device

[Patrick10]

Same  problem here, additionally, a google nest mini 2nd gen cannot be implemented due to Server connection Problems...

[Lyrico_Charmer]

Good to know, I'm not alone with that problem.

I added my wife and my dad a while ago and it was no problem. Now I want to add my mom, but I get the same troubles, as you do; loading circle for hours without any progress.
I even checked different things, like app updates, Android updates, restarted her phone, tried in the same network, tried in different networks, deleted the invite and sent a new one; no changes at all 😕

[GnBObelix]

i'd tried the same things in the last three days. Today I try it again with static Ip address in the same W-Lan. But no chance

[GnBObelix]

Next try with a Samsung tab with both profiles. The profile of my wife which i want to invite and my profile. The same problem. But the tab with the try for connection shows after a long time a "could not connect" message. I despair about it so we can't use the assistant as it makes sense.

[GnBObelix]

Some news for the problem. I contacted the Nest Aware Support, and they told me it's a known error in the Home App. We have to wait for an update.

[Lyrico_Charmer]

Good to know; I'm still waiting for an answer. I guess, they'll tell me the same. We'll see, when they fix it then

[GnBObelix]

I used the German nest Aware support chat

[Lyrico_Charmer]

That's what I tried, too. But they didn't know anything except throwing automated answer blocks. | Das habe ich auch versucht, aber die wussten da nicht mehr weiter, als vorgefertige Antwortblöcke zu posten ¯\_(ツ)_/¯

[GnBObelix]

Indeed, it was a human chat partner

[Lyrico_Charmer]

Lucky you. So, let's wait, if and when the fix is provided. Maybe the advanced admin options will come with it, too

[NoNestUser82]

I'm facing exactly the same issue. I tried in many different ways. I also deleted the complete home, but it didn't work. I created a completely new Google account and invited my 1st account, but same problem. So if anyone finds a solution or get's an information from Google, I would appreciate to get to know.

[user321]

Hi, 

I just restarted with a new household in Google Home. 

All rooms and devices are added and all third party links are in. 

So I tried to invite my wife and grandma to join back in... They get the Inventation mail but after using the link provided, the page stays white. 

if i use the Google home app on my wifes phone and open the inventation via app, i get a white page with a loading cycle as well.  

if i repeated its possible to get a "Could not connect" page out of it.

Reinstalling the Google Home app wasn't sucsessfull. 

Any ideas how to get them back in?

[NoNestUser82]

I can confirm. Same issue for me.

[ByronP]

Hi Folks,

Thank you for reaching out to the community. I apologize that you're unable to open the link for the invitation to share your home, and it shows a white screen or "could not connect" error message. I understand how frustrating this can be. Let's work together to find a solution.

Please verify the following:

• Check the device's date and time settings are correct for all members. Here are the steps:

1. Settings, then General, and then Date and time.
2. Toggle off and on Automatic date and time.
3. Check the box for the automatic time zone.

• Confirm that the Google Home app has permissions to use the phone's location for all members.
• Check that your phone and Google Home app are up to date for all members.
• Test if the situation persists on both Wi-Fi networks and cellular data. If possible, switch it in between for all members.
• Force quit the app. Here are the steps:

1. Open the device's Settings.
2. Tap Apps.
3. Find the Google Home app.
4. Tap Force stop.

• Also, clear cache and storage from the Google Home app for all members.

Let me know how it goes and keep me posted.

Regards,

Byron

[NoNestUser82]

Hi Byron,

the following things I already did and checked:

1. using different devices to accept the invitation
2. checking permissions Google Home app and date/time settings of all devices
3. try to accept invitation outside WiFi
4. wipe cache and data of Google Home app
5. creating a new home and inviting for that
6. using another Google account to create a complete new home and sending out the invitation from there
7. hard reset of Nest mini
8. using newly created Google account and home in a different WiFi, trying to accept with other account the invitation

Nothing worked. And as there's another thread in this forum (https://www.googlenestcommunity.com/t5/Apps-Account/Cannot-add-member-to-Google-Home/td-p/665413) describing the same issues, I assume there's a general issue on Google site.

Regards, Norman

[ByronP]

Hi NoNestUser82,

Thank you for your response. I appreciate the detailed information and the effort to troubleshoot the situation. Let's work together to find a solution.

Based on your answers. Please try these additional steps:

• Uninstall the Google Home app and then reinstall it. Then log back in for all members.

• Power cycle your phone and for all members.

• Reset app preferences, permissions, notification settings, disabled apps, default apps, and background data restrictions for Google Home apps on their phones. Here are the steps:

1. Go to the device's Settings, then Apps, then See all apps, then the 3 dot menu, and then Reset app preferences.

2. Please review the popup and tap Reset apps.

Let me know how it goes and keep me posted.

Regards,

Byron

[GnBObelix]

I try this, but unfortunately it didn't help. Your steps from Tuesday also.

[ByronP]

Hi GnBObelix,

Thank you for your response. I understand this is frustrating, and I apologize that none of the steps we've tried have resolved the situation.

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

We're working on resolving this situation. Please keep an eye on your email for further instructions.

Regards,

Byron

[GnBObelix]

I filled it out.

Regards Oliver

[ByronP]

Hi GnBObelix,

Thank you for your response. I received your form, and the dedicated team will reach out to you via email for further assistance.

Keep an eye on your email for any further instructions.

Regards,

Byron

[NoNestUser82]

Hi Byron,

tried exactly how you described it, but this did not solve the issue. Still the invited person sees just a white screen with a rotating circle.

I also filled the form you mentioned.

Regards,
Norman

[user321]

I figured it out in my case and got all members connected to my hosehold. 

I'm running HomeAssistent with the Companion App. I played around with the "Send Credentials to Phone" within the Thread addon. 

Somehow it worked after sending out new inventations. 

1.Be in the same WiFi

2.update credentials in Companion app 

3.send invite to members

4.lunch the fresh installed Google Home App on members device

hope it might help somebody

[ByronP]

Hi user321,

Thank you for your response. I'm glad that this situation was resolved. I really appreciate the solution provided by you.

Don't hesitate to reach out to the community if you have any further questions.

Regards,

Byron

[Jey89]

Hi,

For me this solution did Not Work.

When I try to log in, the App showes me the loading circle and it won't go away.

Regards

[ByronP]

Hi Jey89,

Thank you for reaching out to the community. I'm sorry that the previous steps provided didn't work. Let's see another solutions.

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Keep an eye on your email for further instructions.

Regards,

Byron

[Anonymous]

Same problem here...can you confirm it's on Google/Nest side and not on our phone? Nothing of the things described above worked, still a loading circle or a "connection error" screen.

Any more solutions?

[ByronP]

Hi Heavenssonfire,

Thank you for reaching out to the community. I'm sorry that none of the steps work. The team is aware and would like to know more about this situation. Help's here.

I just want to confirm: Did you fill out the form that was previously posted?

Please let me know.

Regards,

Byron

[Anonymous]

Hey @ByronP ,

thx for coming back. Yes, I filled out the form you mentioned. Next steps?

Best

HoF

[ByronP]

Hi Heavensonfire,

Thank you for your response. I received your form, and our dedicated team will reach out to you via email for further instructions.

Please keep an eye on your email for any updates.

Regards,

Byron

[Lyrico_Charmer]

I filled out the form with all details, too.
I'm curious if it's a system hiccup or a bigger problem.

[ByronP]

Hi Lyrico_Charmer,

Thank you for your response. I received your form, and the team will reach out to you via email for further instructions.

Let me know if you have any further questions.

Regards,

Byron

[Adamwoobles]

Sent an home invite from an IPhone to an Samsung Galaxy S22 and when they invite is load the google home app crashes and says there is a bug 

[NoNestUser82]

I tried it now the other way around. I tried to accept the invitation on an iPhone. The results are:

1. 
   
2. 
   
   
3. 
   
   
4. 

I hope this information helps to solve the problems.

[NoNestUser82]

Any updates regarding this issue?

[ByronP]

Hi NoNestUser82,

Thank you for your response. The team is aware of this situation and keeps working on it. I really appreciate the patience and understanding.

Please keep an eye on your email for any updates.

Regards,

Byron

[Jey89]

Ist there an Update to the Problem?

I have found some other issues from 2023 where you said that you are working on it. Are you really on the Work or do you say it just like that?

[ByronP]

Hi Jey89,

Thank you for your response. I understand this situation has been ongoing for quite some time, and I apologize for the inconvenience it has caused so far. At the moment, our team is still looking into this situation, and I have no additional updates to share right now. I’ll continue checking in with the team and updating this thread as soon as I can.

I appreciate your patience and understanding.

Regards,

Byron

[Jey89]

Any updates regarding this issue?

[Lyrico_Charmer]

Sadly not really. I decided to just live with it as is. But I'm still curious, if there's a solution