Cannot call home devices

[JeffHuang99111]

I experienced a issue that I can't call my home devices from the app.I clicked the call devices blcok from rhe app.It brings me to the calling screen.Then the call ended immediately,with an unkown error.

Screen recording:https://drive.google.com/file/d/1SWmKBOm-ujyFM0BNM6g1ov2y07B1LgKU/view?usp=drivesdk

[ByronP]

Hi JeffHuang99111,

Thank you for reaching out to the community. I understand that you're experiencing trouble calling your home devices with an unknown error. I appreciate the video and information provided. Let's work together to find a solution.

 For further assistance, I need to ask a few questions:

• What specific Nest devices are you trying to call?

• Which application are you using to make the calls?

• Have you tried calling these devices from another phone or Nest device?

• Does the same issue occur when calling other contacts from the speaker or display?
• Are there any form or Wi-Fi situations at the same time? Example: Wi-Fi router was rebooted.

Please keep me posted. I look forward to your response.

Regards,

Byron

[JeffHuang99111]

I am trying to call nest mini in my room from google home app.When I discovered this problem,I call from other phone.It works.The answer for the third question is yes,when I tried to call myself from the speaker.It won't work also.There was no wifi issue at that time

[ByronP]

Hi JeffHuang99111,

Thank you for your response. I appreciate the information provided.

Also, please answer these additional questions:

• Are any of the voice commands working for the Nest Mini?

• Describe what happens after giving the command to dial the number.

• Is it a domestic number or international?

• Is it a premium-rate number?

• Is there any ringtone after dialing the number?

• Was a contact name used when attempting to make the call?

• Are there any error messages?

Please keep me posted. I look forward to your response.

Regards,

Byron

[JeffHuang99111]

The issue was resolved after I reset my nest mini and clear cache of both apps

[ByronP]

Hi JeffHuang99111,

Thank you for your response. I'm glad that it was resolved.

Don't hesitate to reach out to the community if you need further assistance.

Regards,

Byron