Cannot connect matter lock to Google home

[Ethan4]

I have followed the steps you have provieded to connect to a yale x matter lock but when I attempt to do so through the Google Home app it gets stuck on the checking network connection step then eventually fails. I am connecting through a nest hub gen 2 and my tablet has android version 14.

[Lance_L]

Hi Ethan4,

Thanks for reaching out to the Google Nest Community. I’d be happy to help you with your lock. Let’s check it out.

Just to make sure we’re on the same page, is your device a Nest x Yale Lock?

• If yes, the lock should be added to the Nest app. Follow the instructions for more information about Nest × Yale Lock installation and setup.
• On the other hand, if you have a different model of Yale lock, contact Yale support for further assistance.

All the best,

Lance