Cannot connect thermostat to NEST app

[Alanyanglei]

I cannot connect NEST thermostat to my NEST app. I checked WI-FI connection and restarted the thermostat a few times but still doesn’t work. I have 3 other thermostats all connected to the app but not the one in the Living room. Please help! 

[Ums]

Same issue. Happened in the last  day or so

[Azarco]

Hey folks,

Thanks for reaching out. Let's check why you can't connect your Nest Thermostat to your Nest app. 

A few questions: are you using a regular Google Account? Are you connecting it to a private home network? Also, did you receive any message when connecting it to your network? 

Make sure your devices are within 15-20 feet of your router. Try reinstalling your Nest App. Give rebooting your devices, phone and router a try to refresh the connection.

Looking forward to your response.

Best,

Alex

[Ums]

Hi.

I tried all of this, including trying to use my phones hotspot as a different wifi, I reset the Nest settings 3 times as well.  The App works fine with my other Nest Thermostat.

I've read other posts where people tried everything but the final solution was a replacement from Google

[Azarco]

Hi Ums,

Gotcha. We'd be happy to take a look into this for you. Please fill out this form with all the needed information and let us know once you're done.

Regards,

Alex

[aatienza]

Hey there,

Ums, we got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. 

Alanyanglei, how's it going? Do you still need our help?

Thanks,

Archie

[aatienza]

Hey Alanyanglei,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie