Cannot remove my LG tv and Dish from my google home

[popfan]

I got 2 devices I had connected to my google home at one time - my LG tv that I still have - but google home has forgotten what service used to link it and the same with my dish tv link to my joey - it will not allow me to remove them unless I know what service connected them - for my LG tv it was thru LG thinq but it doesn't know that- and issue 3 is that only my bedroom tv (LG also) is detect now by the LG thinq app thru google home but both TV at connected in the LG Thinq app on my android and when I do connect my bedroom TV - google home will simply tell me error and not work but does work thru my ThinQ app

[virnab]

Hi popfan,

Thank you for taking the time to reach out to us.

I understand that your Google Home app appears to have forgotten the services required to link an LG TV (via LG ThinQ) and your Dish TV to your Joey receiver. It will not allow you to disconnect these devices unless you know which service was originally used to connect them. Besides this inconvenience, you cannot connect your bedroom LG TV to Google Home; it gives you an error and doesn’t work, although it functions correctly through the LG ThinQ app. I appreciate you sharing with us important information to better understand your experience. No worries, help is here:

Before I start further troubleshooting, let me ask you a few questions:

• Is your Google Home app updated?
• Is your mobile device updated?
• Are you using the latest version of the LG ThinQ app?
• Are you signed in to your LG ThinQ account?
• Could you please check if all your services are activated within the LG ThinQ app?
• Have you verified in the Dish TV documentation which services were used to link them to the Google Home app?
• What is the error message that you get when trying to connect your bedroom LG TV?
• Can you see your devices in your Google Home app?

In the meantime, try the following recommendations:

1. Open your Google Home app.
2. Tap and hold the icon of your LG TV.
3. Select the option “unlink service.”
4. Go to the LG TV ThinQ app and look for your device and make sure it is set up correctly.
5. Close the LG TV ThinQ.
6. Go back to the Google Home app and follow these instructions:
1. Tap Devices, then tap “Add” (the plus icon).
2. Select “Works with Google Home.”
3. Select the device maker from the list.
4. To complete the setup, follow the in-app steps.
5. Check if you can control your LG TV devices.

Please keep me posted.

Best regards,

Virna

[popfan]

Yep everything is updated - and cannot remove them still - one the original connection in ThinQ doesn't exist anymore at all - when I do the thinq - it doesn't even find my living room tv at all only finds my bedroom tv - when I do connect my bedroom tv - google home only errors and not able to do a thing - as far as dish tv - cannot even find the application in google home

[virnab]

Hi popfan,

Thank you for your prompt response and the comprehensive information you've provided. I’m sorry to hear that after trying the troubleshooting steps suggested, you still cannot remove your LG TV. I'm glad to continue helping you.

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Regarding your Dish TV, I recommend contacting their support team directly. They can provide you with tailored guidance and help you to resolve this inconvenience.

Please keep me posted.

Regards,

Virna