Hello
How do I escalate my case if I am unable to get a reply from Google support?
The ticket has been open since 6th January and the last email I had from Google was on Feb 21 where I was told:
"We are still reviewing this case thoroughly with our Engineering Team and we will get back to you once feedback is available, please give us 24 to 48 hours. "
I gave it 20 days and no reply, sent a chaser and still no reply. Can someone tell me what is happening with this case?
My Business Profile ID?
11771931887491182104
The night vision is draining the batter (device is plugged in) forcing it to go offline every night. The only way for me to stop this happening is to turn off the night vision completely. I am on my 4th camera (3 replacements) so it is not a hardware issue but software. I have tried explaining this multiple times. The support team tried telling me the issue is because there are too many events taking placing causing the battery to drain. Considering this is a security camera this is a massive flaw, or maybe I can ask any robbers to only come during the day time?!
