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Connection issues

Ems1973
Community Member

After a prolonged blackout nothing wants to work. None of the lights that were connected to my home app are working. They are still there but are only showing off line. Any idea on how to get them working again. Simplest explanation possible as I'm pretty useless at most of this stuff.

2 REPLIES 2

Jmmranderson
Community Member

You’re not the only one. My Google nest devises are all working but when I go to the app it says everything is offline. Not sure what to do either 

Alex_S
Community Specialist
Community Specialist

Hi there,

 

I know how it feels when something isn’t working the way it should. Let’s further look into it. What’s the make of your smart lights? Can you still control them via voice command? Have you tried to unlink and relink the smart light in the Google Home app? I’ll look forward to both of your responses.


Regards,
Alex