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Device Loading Issue

AMREIL
Community Member

‎03-11-2025 01:29 AM

Hello, I use my Home App to manage my children's screen time.  When it's time to go into the the app to pause or unpause a device I get a 30 to 45 second blue loading circle before then a something went wrong message,  I then do the process over and then it works. I have 4 kids so it takes about 5 min to get all devices paused. It's getting super frustrating. Any suggestions? 

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AMREIL
Community Member

‎03-11-2025 01:34 AM

I should add, I have unplugged the router, reinstalled the app, and did a full network reset and none of it has helped.  

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jenniffert
Community Specialist
Community Specialist

‎03-14-2025 04:35 PM

Hi @AMREIL,

 

Thanks for reaching out here in the community! I'm sorry to hear that pausing or unpausing a device just keeps loading, and it shows a 'something went wrong' error message. I understand how frustrating it is, especially when it takes around five minutes to get all your four children's devices paused for screen time. Help's here!

I appreciate the workarounds you've already tried. Just to confirm, when you refer to pausing or unpausing a device, are you using Family Wi-Fi to block internet access, or are you using the screen time feature within Family Link on Android or Chromebook devices?

Please feel free to share any additional details that might be helpful.

 
Best regards,
Jenniffer
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