03-09-2025 09:32 PM
I am trying to enable presence detection for my son's Android device. I added him to our home group, but presence is not an option in his home app.
Location is turned on and "all the time". I can see his location in Family link but my home app says he location is not enabled.
When I try to enable it on his device, it gives me the map to confirm current location and then says "could not save". And that's it, I am stuck.
I tried to get through to support today and waited in the chat queue (started at #32) for 8 hours before it was clear that nobody was answering and they left me in stranded (stuck at #8 in queue for several hours).
Googling this shows other people have had this problem but no resolution.
03-15-2025 01:33 AM
I have a similar issue with my partner's phone. Spent the whole day yesterday trying to get presence sensing working for her new Pixel 9 but the option just doesn't show up in her Home app. Have had the same issue with her previous phones as well, so I'm starting to think it could be account-based but haven't found any solution. It's very frustrating to have two Pixel phones (8 & 9) with the exact same software and presence sensing works for one but not the other.