Google Nest Cameras Take Long Time to Load or Don't Load at All

[SRJ]

Hi I have a 1Gbps internet connection and Eero Max 7 Mesh network.  We have 8 external Nest Floodlight cameras and 5 internal Nest cameras.  Internal cameras are set to "event only" while others have CVR.  

When loading Google Home app on my iOS device, the cameras take a VERY long time (1 min+) or don't load at all.  This was not happening ~ December of last year.  Can you please help me?

[moralesvicente]

Hi SRJ, 

Thank you so much for posting in this community. I’m sorry to know that your Nest cameras are taking a long time to load or don’t load at all. No worries. It is a pleasure to be able to assist you.

In order to gather further details and determine the optimal resolution, I would appreciate your assistance in answering the following questions:

• What model of Nest cameras do you have? If you’re unable to recognize them, refer to this article: Technical specs for Nest cameras and doorbells. 
• When did the trouble start?
• Are you getting any error messages?
• Do you have a Nest Aware subscription? If so, which one?
• How far are the cameras from the Wi-Fi router?
• Do you have other Nest devices in the house?
• Are there other devices connected to the same Wi-Fi where the cameras are connected?
• Can the cameras find other Wi-Fi networks?
• Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera?
• Do other devices experience slow internet speeds?
• What troubleshooting steps have you done so far?
• What Wi-Fi frequency band do you try to connect to (2.4 GHz or 5 GHz)?

Any additional details you can provide will be helpful.

Best regards,

Daniel