Error al conectar Google Home y Philips Hue

[sergioferrerg]

Hola,

he intentado añadir un dispositivo nuevo de Philips Hue en Google Home y no era posible, por lo que he desvinculado la cuenta para ver si volviendo a vincularlo detectaba el nuevo dispositivo. El problema siguel igual:
vinvula la cuenta pero da un error 

He borrado la app de Google Home, Google Assistant y Philips Hue, he vuelto a instalar todas, pero el problema es el mismo; tambien he quitado el Hue Bridge y lo he vuelto a instalar pero no se soluciona. 
¿Alguna sugerencia?

[jenniffert]

Hi sergioferrerg,

Thanks for reaching out to the community. I'm sorry to hear that you're having inconveniences pairing your Philips Hue device with the Google Home app. Help’s here!

As you mentioned getting an error message during the process, I’d like to gather the following information:

• Could you please share a screenshot of the specific error message you're encountering?
• Are you able to control your Philips Hue lights using the Philips Hue mobile app?
• Are you using a Nest speaker or display to connect your Philips Hue lights? If so, please provide the specific model.

To troubleshoot this inconvenience, please try the following steps: 

• Check for updates to the Google Home app and your mobile device's software.
• Perform a restart on the mobile device and the router to refresh the connection. 
• Make sure both your Google Home device and Philips Hue Bridge have a strong Wi-Fi signal.
• Try adding the Philips Hue lights to the Google Home app again. Refer to this article for instructions: Connect third-party smart home devices in the Google Home app.
• If possible, attempt to add the Philips Hue device from a different mobile device.

Please keep me posted.

Best regards,

Jenniffer