Following up closed thread

[Chrisw1974]

Hi,

I started a thread last week which @Alex_S was helping me on. I was send a form to complete last Friday but I've heard nothing further at all. Is there a way of contacting @Alex_S  to see how to progress. Sorry for starting another thread

[Kimy]

Hi Chrisw1974,

Thanks for posting here in the Google Nest Community. You must be referring to this thread. The form that you’ve filled out was already endorsed by @Alex_S to the Support team. They’re the best people to handle this, and they will contact you via email. If they haven’t contacted you yet, I’ll bump the case again. Let us know if you still have questions.

Thanks,

Kimy

[Chrisw1974]

Thank you Kimy. I guess my only question is how long this might take? Initial responses were really quick but I am really stuck until I can resolve this issue....

Regards

Chris

[Alex_S]

Hello Chrisw1974,

Apologies for the delays. I see that the team has already sent an email with the subject: [4-9933000035040] Your Google Support Inquiry: 4-9933000035040. Kindly reply to that email so our support team can further investigate the issue.

Best,
Alex