Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Nest app and website is sending verification code to old phone number.

Community Member

Nest app and website is sending verification code to old phone number. I have my correct email and password but no option to get past verification sent to wrong mobile number. I am unable to login to Nest app or

How can I get my phone number updated or get 2 factor verification turned off?




One of the limitations of two-factor authentication is that you need to change the phone number you have specified for two-factor authentication BEFORE you change your phone number, OR you need to temporarily turn off two-factor authentication before you change your phone number until the new number is working. If you do not do so, there are limits to what Google (or other vendors depending on two-factor authentication) can do.

You could try these topics in Google Account Help:

You can also post a question in the Google Account Help forum:

If you want to talk to Google Nest Support, you can use the link and instructions in this post:

Community Specialist
Community Specialist

Hello  nobozos,

Checking in — did you get a chance to try the steps shared by MplsCustomer? If so, how did it go? Let me know if you need more help.

Thanks for the help, @MplsCustomer.