Nest app and website is sending verification code to old phone number.

[nobozos]

Nest app and website is sending verification code to old phone number. I have my correct email and password but no option to get past verification sent to wrong mobile number. I am unable to login to Nest app or home.nest.com

How can I get my phone number updated or get 2 factor verification turned off?

[MplsCustomer]

@nobozos 

One of the limitations of two-factor authentication is that you need to change the phone number you have specified for two-factor authentication BEFORE you change your phone number, OR you need to temporarily turn off two-factor authentication before you change your phone number until the new number is working. If you do not do so, there are limits to what Google (or other vendors depending on two-factor authentication) can do.

You could try these topics in Google Account Help:

https://support.google.com/accounts/answer/7682439

https://support.google.com/accounts/answer/3463280

You can also post a question in the Google Account Help forum:

https://support.google.com/accounts/community

If you want to talk to Google Nest Support, you can use the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[EdmondB]

Hello  nobozos,
 

Checking in — did you get a chance to try the steps shared by MplsCustomer? If so, how did it go? Let me know if you need more help.

Thanks for the help, @MplsCustomer.

Best,
Edmond