For some reason I have two accounts, but I only have one home

[suehar]

How can I delete one account, one says Florida one says Failte - I only want the Florida account - I want the thermostat to stay at 73 - it keeps going to eco mode - I don't know if it is because there are two accounts, but I need one account, set at 73 - that's it.

My thinking is that the 2 accounts are causing it to go to eco temps and scheduling which I do not want.   I just want it on.

Any comments appreciated/thanks!

[MelbaDT]

Hey suehar, 

Sorry for the delay but thanks for posting.

Just to confirm, do you have a migrated Google account? If yes, you need to delete the Failte home through your Google Home app. Here's a link with the step by step guide: https://bit.ly/3qOYiCE

Let me know how it goes. 

Best, 

Melba

[MelbaDT]

Hey there, 

Checking back in — still need our help? 

Best, 

Melba

[MelbaDT]

Hi, 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.
 

Best, 

Melba