cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Forced to log in using Youtube app on a DIFFERENT device

illusea3425
Community Member

I was forced to select "click yes on your YouTube app on your ipad" when trying to log in. I was catching a bus, needing to show ticket code and did not bring my ipad. I used to do text verifications, but it was disabled because of it is "less secured". 

This issue causes me to reschedule everything on the day and a lot of extra communications.

Why do you think it is a good idea to force user to have different device at first time logging in? This mess could be completely avoided if app on different device were just skipped, or text verification were allowed. 

1 REPLY 1

Lance_L
Community Specialist
Community Specialist

Hi illusea3425,

 

Thanks for reaching out to the Community. I’m sorry to hear that you’re having issues with your account. While we don’t support retrieving your Google password, we can point you in the right direction. Our friends at the Google Account Help Community are the perfect folks to help you with it.

 

All the best,

Lance