Globe Smart Bulb shows as "offline" in Google Home

[Glic2000]

Globe Smart Bulb shows as "offline" in Google Home.   I have a few of these bulbs, but one of them (out of three in the same room) always shows as "offline" even when it's illuminated.

[Azarco]

Hey Glic2000,

Thanks for reaching out and sorry for the delayed response.

Make sure your devices are within 15-20 feet of your router and connected to the same network. Could you try relinking your Glove Smart Bulb account on your Google Home app? Also, rebooting your lights, Google Home and router to refresh the connection might help too.

Best,

Alex

[Glic2000]

Thanks for the reply; it mysteriously started working again.

[Azarco]

Hey Glic2000,

Thanks for letting us know and great to hear your devices started working again. We're here if you have other questions or concerns.

Cheers,

Alex

[Azarco]

Hi Glic2000,

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Kind regards,

Alex