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Google Home App Closes/Crashes on Iphone

victorhome21
Community Member

I have been using the Google Home app on my iphone for years with no issues.  Recently, now when I open the app on my phone, it crashes and close.  Each time the app opens and i get a screen that says "Welcome to the New Google Home"  and has three bullets (Your Home Your Way.. A better faster camera.. Easily create helpful automation). When i clien on the "Next" Button. the app closes.  I have tried to delete the app and reinstall several times and this still keeps happening. I have the same issue on all my devices (other iphones and ipads).  I created a new test google account;  when I open the app and use that login, it works. So the issue seems to be with my Google Account itself.   Any recommendations

1 REPLY 1

Juni
Community Specialist
Community Specialist

Hi victorhome21,

 

Thanks for reaching out. It is advisable to report this to the Google account support team for better assistance. Check out the link below to get to them.

 

Google Account Help Community

 

Thanks,

Juni