11-21-2023 09:38 AM
I have been using the Google Home app on my iphone for years with no issues. Recently, now when I open the app on my phone, it crashes and close. Each time the app opens and i get a screen that says "Welcome to the New Google Home" and has three bullets (Your Home Your Way.. A better faster camera.. Easily create helpful automation). When i clien on the "Next" Button. the app closes. I have tried to delete the app and reinstall several times and this still keeps happening. I have the same issue on all my devices (other iphones and ipads). I created a new test google account; when I open the app and use that login, it works. So the issue seems to be with my Google Account itself. Any recommendations
12-01-2023 05:27 AM
Hi victorhome21,
Thanks for reaching out. It is advisable to report this to the Google account support team for better assistance. Check out the link below to get to them.
Thanks,
Juni