Google Home App Not Syncing up with Nest App

[aliciap1214]

Yesterday when I installed the Nest Thermostat the Google Home app wouldn't recognize it even though it is a 3rd Generation Thermostat.  So I had to install it via my Nest app.  I thought this was supposed to be synched up?  Now, I'm trying to give my spouse access to the apps so she can set the thermostat remotely and see who is at our door but Google Home doesn't see our equipment.  Can someone please help me get this fixed?  

[MplsCustomer]

@aliciap1214 

I assume you are signing onto the Google Nest app and the Google Home app with the same Google Account.

The Nest Learning Thermostat and Nest Thermostat E get installed in the Google Nest app and are supposed to AUTOMATICALLY appear in the Google Home app if they are in the same Google Nest "home/structure" on the same Google Account and the thermostat is assigned to a "room". (The Nest Thermostat gets installed in the Google Home app and does NOT appear in the Google Nest app.)

However, in recent weeks, customers have been reporting here that this is not happening. Some customers have done the following to fix the problem. In the Google Nest app, create a temporary Google Nest "home/structure". Then in the Google Home app, go to that empty temporary Google Nest "home/structure" and delete it. This apparently forces the 2 apps to sync and the thermostat appears in the Google Home app.

[janthadeus]

Hi folks,
 

Aliciap1214, checking in — I hope you've got the answer you're looking for. Let me know if you need more help.

MplsCustomer, thanks for your help here.

Thanks,

JT

[janthadeus]

Hey aliciap1214,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

JT

[janthadeus]

Hi there,

Just checking in to make sure that you saw my response. I'll be locking this thread if I won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

JT